Automate Common Customer Requests
Many incoming messages from insurance customers are repetitive and include requests for minor changes that take brokers away from their core work duties. Some of the most common incoming customer requests include claim reports, address change, cancellations, adding or removing a policyholder, etc.
These are repetitive, manual updates that can easily be automated. SalesHero’s natural language processors (NLPs) can scan and understand the intent of a human message and then automate a response to that request or route it to the proper department.
For example, if a customer sends a message with a “change of address” request, SalesHero can determine the intent and then route it to the appropriate department. A more advanced option allows SalesHero to pull the relevant information and directly map it to the appropriate field in the company’s database. These types of changes can be either unattended automation or reviewed and then automated by the user.
For one leading German insurance company, SalesHero’s AI engine understands the intent of an incoming email with 98% accuracy and then automates the request, significantly increasing response speed and customer satisfaction.